Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day
- on which you or a third party designated by you, other than the carrier, takes possession of the goods, if you have ordered one or more goods as part of a single order and they are delivered together;
- on which you or a third party designated by you, other than the carrier, takes possession of the last item, if you have ordered several goods as part of a single order and they are delivered separately;
- on which you or a third party designated by you, other than the carrier, takes possession of the last partial shipment or the last item, if you have ordered goods that are delivered in several partial shipments or pieces;
To exercise your right of withdrawal, you must inform us (KP Family International GmbH, Einsteinring 1-7, 85609 Aschheim, Germany, email address: service@babyartikel.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of your right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than 14 days from the day on which we receive notification of your withdrawal from this contract. We will make the reimbursement using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of this reimbursement.
We may withhold reimbursement for goods that can be sent by parcel until we have received those goods back or you have supplied evidence of having sent them back, whichever is the earlier.
We will collect goods that cannot be sent by parcel.
You must send back or hand over goods that can be sent by parcel to us or to KP Family International GmbH Zentrallager, Wackerstr. 15-17, 85084 Reichertshofen, without undue delay and in any event no later than 14 days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send back the goods that can be sent by parcel before the 14-day period has expired.
You bear the direct cost of returning goods that can be sent by parcel. Customers from Germany can use a return label from our returns portal for this purpose. We charge a return fee of €5.90 for this service, which we deduct from the refund of the purchase price of the returned goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exceptions to and expiry of the right of withdrawal
The right of withdrawal does not apply to contracts
- for the supply of goods that are not prefabricated and for the production of which an individual choice or decision by the consumer is decisive, or that are clearly tailored to the consumer's personal needs;
- for the supply of goods that are liable to deteriorate rapidly or whose expiry date would quickly be exceeded;
- for the supply of alcoholic beverages whose price was agreed upon at the time the contract was concluded, which cannot be delivered until at least 30 days after conclusion of the contract and whose current value depends on market fluctuations beyond the trader's control;
- for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.
The right of withdrawal expires prematurely for contracts
- for the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
- for the supply of goods which, after delivery, are inseparably mixed with other items due to their nature;
- for the supply of audio or video recordings or computer software in sealed packaging if the seal has been removed after delivery.
Model withdrawal form
(If you wish to withdraw from the contract, please complete and return this form.)
- To KP Family International GmbH, Einsteinring 1-7, 85609 Aschheim, Germany, email address: service@babyartikel.de:
- I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if this form is submitted on paper)
- Date (*) Delete as appropriate
