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Contact & Imprint

You have questions, suggestions or criticism?
Do not hesitate! We are looking forward to your e-mail!

Customer service & Returns

For general questions or questions about your order, your customer account, our online store, your return or the reporting of transport damage, our customer service will be happy to help you:



If you have any questions regarding your complaint or for complaint inquiries, please contact our complaints department:


Online dispute resolution pursuant to Art. 14 (1) ODR Regulation

The European Commission provides a platform for online dispute resolution (OS), which you can access at


KP Family International GmbH
Einsteinring 1-7
85609 Aschheim

E-mail: Phone: +49(0)89-904-750-60
(Mon to Fri from 9 a.m. to 3 p.m.)
Telefax: +49(0)89-904-750-6199

Managing director and responsible person
gemäß § 5 TMG / § 55 RStV:
Carsten Paris and Tobias Schöllhammer
Local court Munich, HRB 167859
USt-IdNr.: DE 254 051 998

— secure payment - fast delivery —

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