Hauck Service Area:
We won’t leave you out in the rain after your purchase. No matter what issue you have with your Hauck product – we won’t rest until you’re satisfied again!
Is your Hauck product defective?
Unfortunately, things can break over time. But don't worry – most issues can be quickly fixed.
Did you buy your Hauck product at Babyartikel.de?
Great – in that case, we’ll take care of any issues within the first 2 years. Please contact our complaints department. They’ll help you quickly and easily. Don’t forget to have your order or invoice number ready. You can reach our service team at: 0911-567996-16 or via email: reklamation@babyartikel.de. We can assist even faster if you send us a photo and detailed description of the defect.
Did you buy your Hauck item from another retailer?
In that case, please contact the respective retailer. Only they can handle your complaint. Normally, you have a 6-month statutory warranty with all retailers. During this period, the retailer must fix all problems. After that, there’s an additional 18-month warranty. Depending on the retailer’s policy, you may need to prove the defect existed at the time of purchase.
Need a Hauck spare part?
If your Hauck product is older or was bought second-hand, you can purchase spare parts directly from Hauck. Please contact Hauck customer service for this.